Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

• Australia : 10 - 14 business days
• Canada : 10 - 18 business days
• North America : 7 - 20 business days
• Europe : 3 - 5 business days
• Australia, New Zealand and Oceania : 10 - 21 business days
• Asia Pacific : 10 - 24 business days
• Latin America and the Caribbean : 12 - 24 business days
• North Africa and the Middle East : 12 - 24 business days
• Sub-Saharan Africa : 10 - 24 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

We strive for quality. All of my products are made out of materials that vouch for the quality and comfortableness of our pieces, complemented by our careful crafting and special knitting procedures.

I use priority mail so a tracking number will be included in your shipping confirmation e-mail.
Estimated shipping time is 3-5 days EUROPE and 7-21 days for other countries ( for America usually takes 7-20 days). Holidays or complications might affect shipping times.
Express shipping is also available, just write to me.


PRODUCTION LEAD TIME
Production time for made to order items varies from item to item, but generally, the time does not exceed 14 business days from the time you place your order to shipping.

CUSTOM and SOLD OUT items
Please send me a message if you would like something custom made.
Custom items usually cost $10 more than the original and take few days longer to complete.
If a sold item catches your eye please send me a message. Most sold out designs can be made again.

KATARINA SILK CREATIONS:
The materials and productions technique are my handmade work and I care to do very quality products but you'll need instructions to care to have a very long time in a good condition;
- Use a soft cloth
- Avoid submerging your piece in water. Wipe dry after your piece has been exposed to water.
-Avoid exposure to extreme heat and avoid leaving your piece staying on the sun for a longer time.
- Do not use chemical cleaners, including household cleaners, nail polish remover, and other similar products.
- Please do not use abrasive cleaners and avoid abrasive surfaces.
- Please do not put on a spray or perfumes.

Please write to me if you need any assistance.


Aleksandra Vrhovec, STUDIO "Katarina Silk"